1

took one of my five free papers :(

Done
Katherine C McNulty
Katherine C McNulty

It could not read the pdf but still processed it and considered it as 1 of the 5 free papers. Shouldn't it know something is wrong when the listening time is 0s ?? I can't 'return' it when theres an issue?

Audemic
Audemic team
set status to
Done
olly

Thank you for letting us know about this!

Audemic
Audemic team
olly

Hi Katherine! Thank you for letting us know about this issue and we are so sorry that happened โ€” we definitely feel the frustration on that one. Could you please send an email to contact@audemic.io with more information so that we can get this sorted out? Thanks!