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took one of my five free papers :(

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Katherine C McNulty
Katherine C McNulty

It could not read the pdf but still processed it and considered it as 1 of the 5 free papers. Shouldn't it know something is wrong when the listening time is 0s ?? I can't 'return' it when theres an issue?

Audemic
Audemic team
olly

Hi Katherine! Thank you for letting us know about this issue and we are so sorry that happened โ€” we definitely feel the frustration on that one. Could you please send an email to contact@audemic.io with more information so that we can get this sorted out? Thanks!